TV Mount Boss is operated by Russell Pro LLC. This page explains what information we receive when you request an installation, how we use it, and the choices you have.
What we collect
When you send a booking request or contact us, we receive what you give us: your name, phone number, the installation address (and your current address if you book a TV relocation), your preferred date and time, the services you selected with the estimate, and any notes you add. If you call or text us, we also see your phone number and your message.
We do not ask for payment card numbers, passwords, ID documents, or gate and door codes through this website. Please do not put them in the notes field. If we need access instructions, we will arrange them with you directly.
How we use it
We use your information to reply to you, confirm the price and the appointment, do the work, honor our installation warranty and keep basic business records. Sending a request does not sign you up for marketing messages.
Calls and text messages
If you give us your phone number, we may call or text you about your request: to confirm the price, set the appointment and tell you when we are on the way. We do not send promotional texts. Message and data rates from your mobile carrier may apply.
You can stop texts from us at any time by replying STOP, and we will only call you if we still need to finish your job. We do not share mobile numbers or text message consent with other companies for their marketing.
Who we share it with
We do not sell your personal information, and we do not give it to other companies for their marketing. We share only what is needed with:
- a second technician or helper working on your job;
- the service providers that run this website, receive booking requests and handle our email, calls and messages;
- authorities or other parties when the law requires it, or when it is needed to deal with fraud, a security problem or a legal claim.
How long we keep it and how we protect it
We keep your information for as long as we need it for your job, the warranty period, our records and our legal obligations. We take reasonable steps to protect it, but no website or way of communicating is completely secure.
Cookies and tracking
This website does not use advertising or analytics cookies. It loads its fonts from Google, which receives your IP address in order to deliver them. We do not track you across other websites, so the site does not change how it works when your browser sends a Do Not Track signal.
Photos of our work
We sometimes photograph finished installations for our records and to show on this website, on review sites and on social media. The photos are of the work itself: the TV, the mount, the wall and the furniture around it.
Before we publish a photo, we remove location data from the file and crop or blur people, reflections of people, screens that show names or accounts, and anything that shows an address. We do not publish photos of identifiable people without their written permission.
If you do not want your installation photographed or published, tell us before or during the visit. If you see a photo of your home on this site and want it removed, contact us and we will take it down.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.
Your choices
You can ask us to show you, correct or delete the information we hold about you. We may need to confirm that the request comes from you, and we may have to keep some records where the law or our obligations require it.
For privacy questions or requests, contact us:
Russell Pro LLC
375 Acacia Ave, Apt 1
Carlsbad, CA 92008
Call or text (442) 439-3039
Email tvmountboss@gmail.com
Changes to this policy
If we change this policy, we will post the new version here and update the date at the top.
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